Hi Abdallah
I am attaching both the sap notes for your referance
Also find that in one of the system WS53100044 is assigned to CR Type instead of WS54300005 and as per GET_AGENT decesion table
Step no 80 is added in decesion tables but is it not defined under node Define Change Request Step
So is is necessary to add step no 80 in this case in GET_AGENT table although it is not assi\gned to WS53100044?
Where we need to define step no 80 and assigned to WS53100044?
Why step no 6 and 7 are not mentioned in GET_AGENT table?