Hi, the report extracts it's data from a third party tool/database. If I look at the ticket details on that third party application I can see ticket details. Here's two assignment sceen shots of 1166988 ticket detail.
this is okay, as long as the analyst has an assignment and it is Active. The analyst's name doesn't necessarly have to be in the Assignee field. As long as the @Owner formula conditions are met.
Thx.
G.