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BI Launch PAD crystal report Issue

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System Details:

 

BO 4.1 SP2 Server,BO4.1 SP2 Clients and Crystal Report 2013.

OS is Window server 2012 R2

 

 

All these softwares are installed on a single machine.I could successfully logged in to BI launch Pad.When I clicked on to the Crystal Icon under' My application' in the home tab,it took me to Documents tab.

 

Capture3.PNG

Once I tried to download,it throws error

 

Capture4.PNG

 

Can somone please help me to resolve the issue.Thanks.


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